It is a simple process. You can report your claims online, at our branches, central office, via SMS, e-mail or through our call center as per your convenience. Physical documents will be required to be sent to the nearest branch to start the process. The documents needed are:
- Claimant's statement form
- For Lender Borrower Group (only for Credit Life policies) - claimant's statement / claim intimation form -
- For Affinity / Employer-Employee Group - claimant's statement / claim intimation form
- Original Policy Document
- Copy of death certificate issued by Local Municipal Authority
- Copy of claimant's photo identification proof and current address proof - List of Photo ID and Current Address Proof
- Cancelled cheque/ Copy of bank passbook
- Copy of medico legal cause of death certificate
- Medical records (admission notes, discharge/ death summary, indoor case papers, test reports, etc.)
- Prior medical records of insured/ Life assured
- Medical attendant's/ hospital certificate issued by doctor -
- Certificate from employer (for salaried individuals) -
- In addition, below Documents required for Accidental/ Suicidal Death
- Post Mortem Report and chemical viscera report
- FIR/ Panchnama/ Inquest Report and final investigation report
- Copy of driving license if Life Assured was driving the vehicle at the time of accident (applicable if 'Accident and Disability Benefit Rider' is opted)
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